Performance Technology

Resources

• Tremmel Human Performance Technology
• epss.com (Open Academy)

Readings

• Ceroni (1998) Success drivers in an electronic performance support project
• Chevalier (2003) Updating the Behavior Engineering Model pdf
• Degler and Battle (2001) Around the Interface in 80 Clicks pdf (2001)
• Gary Dickelman
  • Dickelman home page
  • articles by Gary Dickelman
• Gloria Gery
  • Gery profile (Leading Thoughts)
  • Gery home page (Gery Asssociates)
  • Gery power point presentations
  • Electronic Performance Support Systems : How and Why to Remake then Workplace Through the strategic Application of Technology
    • Think Performance (Perfomance Improvement Global Network)
    • Granting Three Wishes through Performance-Centered Design (Perfomance Improvement Global Network)
  • O'Driscoll and Cross (2005) In Her Own Words: Gloria Gery on Performance
  • Gery (1997) Why Don't We Weigh Them?
  • Gery (1995) Attributes and Behaviors of Performance-Centered Systems pdf
  • Traditional vs. Performance Centered Design (Open Academy)
  • Gery interview (Mariano Bernardez)
  • Gery (2003) Spinners vs. Weavers? Which skills will be more important in the forthcoming 'Age of Information?'
• Tom Gilbert
  • Gilbert profile (Don Clark)
  • Human Competence: Engineering Worthy Performance (1996)
• Craig Marion
• Martinez (1995) Performance Support Bibliography
• David Maier Performance Technology Definitions and Models
• Jacob Nielsen
  • About Jacob Nielsen
  • Nielson-Norman Group
• Nickols (2005) Some Implications of Configured Work pdf
• Donald Norman
  • Norman profile (Sebastian Foti)
  • Don Norman and Human Centered Design (Don Norman home page)
  • Books and exerpts
  • Index of Essays
  • Things That Make us Smart (1993)
    • Ch 2 review (by Tom Breeden)
    • Ch 3 review (by Lorraine Sherry)
    • Ch 4 review (by Michael Batty)
    • Ch 5 review (by James Robertson, IV)
    • Ch 6 review (by Chuck Ferguson)
    • Ch 7 review (by Dan Watola)
    • Ch 8 review (by Denise Herman)
    • Ch 9 review (by Kellie McGovern)
  • The Design of Everyday Things
    • review (Mary Ann Eiler)
    audio
  • Norman, Gentner & Stevens (1976) Comments on learning schemata and memory representation review (by Brent Wilson)
• Ryder and Wilson (1997) From Center to Periphery: Shifting Agency in Complex Technical Learning Environments
• Schultz, Kofahl, and Bower (2003) Human Performance in the Workplace: Aligning People, Processes and Performance pdf
• Shepherd (2001) When Training Doesn't Work
• Sommers (2003) The Harmonics of Usability: A Trio of Implications for Software Interface Design pdf
• Wiggins (2004) Assessment as Feedback
• Wilson (1998) Evolving Tools of Performance Support: Empowering Workgroups and Individuals

See also...
• Computer Supported Cooperative Work (UCD)
• Organizational Learning (UCD)
• Corollary Sites

ISPI: International Society for Performance Improvement

ISPI Home Page	Front Range (Denver)
San Diego
Van Couver
Sydney
Los Angeles	Carolinas
Massachusetts	Kansas City	Dallas-Ft. Worth
New Mexico
Armed Forces	Orange County	Ohio Heartland
Northeast Ohio	Atlanta
South Florida Gold Coast
Minnesota	Global Network (Buenos Aries)
Michigan